Our Privacy Principles

LabCeuticals Sdn. Bhd. is the exclusive distributer of Able-Lac and Able-Mama brands. We take your privacy seriously, and will always be transparent with how we use your personal data, as well as ensuring that your personal data is in line with applicable data protection laws.

 

Our Privacy Policy

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected. This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer on this website ("Site”).

 

1. WHO IS RESPONSIBLE FOR WHAT HAPPENS WITH YOUR DATA ?

We are responsible for processing your personal data on our Site.

2. HOW DO I MAKE ENQUIRIES ABOUT MY PERSONAL DATA ?

If you have any question in relation to how we process your personal data you can contact our Privacy Office via email at enquiries@labceuticals.com  or via post at Level 30, Menara Prestige, 1, Jalan Pinang 50450, Kuala Lumpur Malaysia.

3. WHAT IS PERSONAL DATA ?

Personal Data generally refers to information that can directly or indirectly identify you ("Personal Data"). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, information about your lifestyle or preferences such as your hobbies and interests.

4. WHAT HAPPENS WHEN YOU PROVIDE US WITH YOUR PERSONAL DATA OR WHEN WE OTHERWISE RECEIVE YOUR PERSONAL DATA?

We collect your Personal Data directly in a number of ways, for example when you provide us with your information to register as a member of Happy Kids Club, register for prize draws, games or competitions, subscribe to our newsletter, receive information or mailings, complete a survey, make a comment or enquiry or contact our customer services.

When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy. If you do not wish us to process your Personal Data in this way, please do not provide us with your personal information.

 

We process your Personal Data to provide you with our services as further explained below. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use Cookies (as defined in Clause 6.2 below) or location data or where we process your sensitive personal information.

If you become a member of Happy Kids Club, we may infer in a transparent manner - and only where permitted by applicable law - that you would like us to process your Personal Data for marketing purposes. You can always opt out of marketing communications without detriment to your membership benefits.

Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.

Please refer to Section 6 of this Privacy Policy for details of the various types of Personal Data we may collect, the relevant purposes and the legal basis for such processing.

5. WHAT HAPPENS IF OUR CUSTOMER IS A CHILD ?

Our Site is intended for adults, but there could be instances where some customers under the age of 18 view or use our site. If we know that a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us.

To provide parental consent to marketing, please ask your parent or guardian to call or write to LabCeutical’s contact details as listed in Section 2 (applicable to Happy Kids Club members only).

In some cases, we will infer from your actions that you obtained parental consent. We then reserve the right to decide whether you will receive our marketing until you reach the eligible age.

 

Note however that access to certain parts of our Site and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions.

6. FOR WHICH PURPOSES DO WE PROCESS YOUR PERSONAL DATA ?

Browsing on our Site 

We may collect personal data such as information about the type of browser you use when visiting our Site, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Site and information collected by Cookies or similar tracking devices. Your user name, profile picture, gender, and networks.

 

We (and third party service providers acting on our behalf) use Cookies and similar technologies to process data about you when you visit our Site. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Site.

See Section 6.2 below for more information about Cookies. For information regarding how long we store your personal data, Please check the Cookie Consent Tool to learn about the storage periods for each Cookie.

 

Freebies / Agreeing to a Service

We may collect personal data such as your name, title, postal address, email address, home telephone, mobile number, age/date of birth, gender, and other Personal Data you voluntarily provide to us.

 

We process Personal Data to provide you with our products or services that you request from us, including freebies.

 

If you have no activity after three years, we will delete or anonymise your Personal Data, unless we are required by  law to store it for a longer period

 

Customer Service

We may collect personal data such as name, title, email address, home telephone, mobile number, passwords, date of birth, gender, information on the handling of your query, posts and other content you submit to our Site, and further information submitted by you in relation to a service request or other query (including sensitive personal information).

 

We process your Personal Data whenever you contact us and when we respond to your enquiries, comments and complaints.

 

For general enquiries and comments relating to service issues, store standards, stock availability etc., we will store such data for three years from the last communication with you. Communications relating to personal injuries, accidents and other health and safety issues may need to be kept for a longer period in case of  legal claims or settlements.

 

Competitions, events and games

We may collect personal data such as name, title, postal address, email address, home telephone or mobile number, age, date of birth, gender, images collected during any events, user generated content or any other relevant Personal Data that you submit – as required for the competition or game.

 

We process this data to carry out prize draws, games or competitions which you chose to participate in and to determine the winner or to provide the prize if you win.

 

We store your personal data three months after the competition or game is completed, unless we are required by law to store them for a longer period.

 

Happy Kids Club

We may collect personal data such as name, title, postal address, email address, home telephone or mobile number, account status, and age.

 

We process this data to provide you with all services under Happy Kids Club including exclusive offers and awards.

 

We store your personal data as long as you are a member of any of Happy Kids Club. If you request to terminate your membership,  we will delete or anonymise your Personal Data as soon as practicable, unless we are required by law to store it for a longer period.

 

6.2 Cookies and Similar Technologies

We use cookies to improve our products and your experience on our Site by collecting information on how you use our Site. Some of the Cookies we use are required to enable core site functionality, for example to provide secure log-in, but we also use Cookies that allow us to analyze site usage (so we can measure and improve performance)

We may also tailor our Site and our products to your interests and needs, by collecting information about your device and linking this to your Personal Data so as to ensure that our Site present the best experience on our Site for you. The types of data we may collect from you when you visit the Site include:

  • information about the mobile device used and the characteristics of such mobile device;

  • information about the type of browser you use;

  • details of the web pages you have viewed;

  • your IP address;

  • the hyperlinks you have clicked; and

  • the websites you visited before arriving at our Site.

Our websites are initially set up to accept Cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our app do not work properly.

 

7. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

To protect your privacy, we will endeavour to only share with third parties data which has either been aggregated and anonymised or which otherwise does not contain your name or contact details. However, there may be limited circumstances where we will share data (which may include your Personal Data) with third parties who may or may not be located overseas, as detailed in this section. By using our Site, you agree to allow us to share your Personal Data with third parties and to the cross-border transfer of your personal data in accordance with this section. Regardless of where we store or process your Personal Data, we are committed to protecting it and will take reasonable steps to safeguard it in accordance with this Privacy Policy and all applicable laws.

7.1 Partners

Your Personal Data may be shared with our trusted business partners (“Partners”) for data analytics purposes in order to improve their operations, services or products.

Please be aware that our Partners may themselves directly collect personal data from you if you give it to them when you purchase any goods or services at their store, or if you register with them as a customer. The handling of your data collected by our Partners will be governed by the relevant Partner's separate privacy policy (and not this Privacy Policy), and we are not involved or responsible for the collection and handling of such data.

7.2 Our service providers

Your Personal Data may be shared with our service providers (including agents and contractors) which process Personal Data on our behalf to help us administer and operate our business and our Site to conduct data analytics, to help aggregate and anonymise the personal data, or to carry out any of the purposes set out in Section 6 above. These may include IT vendors, back-office and front-end or ancillary service providers, logistic and delivery service providers, call centre operators, marketing agencies, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf or on our behalf for any of the purposes set out in Section 6 above.

7.3 Professional advisors and assignees

When necessary, we may share your Personal Data with our professional advisors, including lawyers, accountants, financial advisors and insurers. Your Personal Data may also be shared with third parties in connection with any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar scenarios involving the transfer of some or all of our business assets.

7.4 Government and regulatory authorities

We will disclose your Personal Data to courts, law enforcement, regulatory or other governmental agencies if we are required to do so by law, or by a warrant, subpoena or court order.

7.5 Other recipients

We will transfer your Personal Data in the following scenarios:

1.  To data analytical firms, such as Google Analytics Inc. (to the extent that such Personal Data is not aggregated or anonymised);

2.  in an emergency, such as life, health or property of an individual; and/or

3.  with your consent to proceed to share your Personal Data with third parties where required by law.

 

8. HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired as further described in Section 5.

9. WHAT ARE YOUR RIGHTS?

If certain requirements are fulfilled, you have the right to:

  • Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;

  • Rectification of inaccurate Personal Data;

  • Erasure of Personal Data;

  • Withdraw you consent for marketing communications (by logging into your account under “Marketing Preferences” or using the unsubscribe link in any of our marketing communications); and

  • Withdraw you consent for use of Cookies (via adjusting the setting under your web browser).

10. HOW DO WE PROTECT YOUR PERSONAL DATA?

We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.

 

11. CAN WE CHANGE OUR PRIVACY POLICY?

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. We encourage you to visit this area frequently to stay informed.